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Islington
Islington

Complaints
Policy

FORMAL Complaints

Please note that this is the personal website of Jacob Littorin MNAEA. It is not a company website. Jacob Littorin is preparing to support the Islington expansion of an established UK estate agency as a Personal Estate Agent and Expansion Director, subject to UK Right to Work.

 

Jacob Littorin is a Swedish citizen living in Sweden, and is not operating as an estate agent or offering estate agency services in Islington or anywhere in the UK. The purpose of this website is to present Jacob as an individual and outline his professional preparations. It would be an important asset in the Personal Estate Agent and Expansion Director role, subject to successful employment and UK Right to Work.

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​The following policy has been prepared in advance of potential employment with an existing UK estate agency business, in good faith only, as Jacob Littorin would adhere to the UK employer's policy.

​Last updated: December 27, 2025, by Jacob Littorin.

1. Who can complain

Any individual who is dissatisfied with the service or any aspect of Jacob Littorin’s operations may submit a complaint. All expressions of dissatisfaction are treated as complaints.

2. How to submit a complaint

Formal complaints must be submitted using the Formal Complaints Form. This ensures that your concerns are documented and handled appropriately.

3. Acknowledgement and response

​For all received concerns through the Formal Complaints Form:

  • Complaints will be acknowledged within 3 working days of receipt

  • Investigations will be completed and a response provided within 15 working days

  • If the investigation takes longer, you will be informed of the delay and given an estimated response date

4. Resolution approach

Complaints are investigated thoroughly, and responses will clearly explain:

  • The outcome of the investigation

  • Any suggested resolutions or mitigants

  • Steps being taken to put matters right

All complaints are handled with professionalism, empathy, and care to ensure that the complainant feels supported throughout the process.

5. Redress scheme

If a complaint cannot be resolved internally, you will be informed of your right to bring matters forward to:

Jacob Littorin will fully cooperate with these bodies to resolve the complaint. Please note that Jacob Littorin has not yet launched his estate agency services. This means that Jacob Littorin is currently not a member of a redress scheme (property ombudsman).

6. Contact

If you have any questions regarding this Complaints Policy, please contact:

 

FINAL NOTE

Jacob Littorin is committed to resolving all complaints fairly and efficiently. Your feedback helps Jacob improve his services, and it's appreciated that you take the time to share your concerns.

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